Hi! Welcome to Desky Support
Our support policy :
1. Support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) within 24h to 48h in the order they were received.
2. We suggest, while our team reviews your support request, please read the documentation and check our Video guide. - https://help.desky.support/articles
3. We are in GMT+5:30 timezone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).
4. If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.
5. Have pre-sales questions or concerns, please write to us at firstname.lastname@example.org